How went your most recent event? You might not have the most accurate assumptions if you didn’t send out a post-event survey to guests. A post-event survey is an excellent way to see whether your goals were met and how future events could improve.
You will learn exactly what your guests anticipated, where you achieved, and where you failed, even if the response is less than kind. Choosing the appropriate post-event survey questions is crucial. Though all input is helpful, specific enquiries are more essential than others. Here in this article, we are going give you insights about event surveys and their importance with a list of best-fitted post-event survey questions to ask.
Importance of post-event survey:
Why are post-event questionnaires so crucial? They’re ideal for organisations trying to comprehend the event from the perspectives of attendees, volunteers, presenters, and even other staff members.
A survey may assess an event’s general performance with the right questions, providing helpful information about everything from the speakers to the cuisines and the venue, and give an organisation actionable things for the following event. There’s a good chance that some of the comments will be encouraging and others of them will make you feel a little dejected. Remember that every criticism is helpful since it forces you to change and advance.
Structure of post-event survey questions:
Three basic structures of post-event survey questions are as follows:
1. No/yes questions:
Binary questions, such as “Have you attended one of our events before?” are those that are either yes or no or either/or. Open-ended queries might come next.
2. Numerical scale questions:
These enquiries require respondents to score a feeling or experience on a range of numbers, such as 1 to 10 or 1 to 5. This offers analytically useful quantitative data.
3. Open-ended questions:
Either short- or long-form questions offer the chance for in-depth commentary. This may be used as the basis for sentiment analysis, among other studies.
You could utilise one or more of these question forms, depending on what kind of event and the type of response you want.
Post-event survey question examples:
What kind of questions should be included in your event surveys depends on when you send them out, your goals, and the people you want to ask. The post-event questions we’ve put below are divided into categories based on who they are meant for: participants, sponsors, speakers, volunteers, vendors and employees. Read over these questions for a moment, pick the ones that relate to your audience the most, and then modify them to fit your event.
General event survey questions
Q1: How satisfied are you with this event?
These kinds of survey questions are relatively straightforward. It gives you a solid place to start when answering the questions that may come and gives you a basic notion of how the event went and whether it lived up to expectations. A best practice for event surveys is to begin with a broad scope and narrow it down towards the end.
Q2: What elements of the event did you find most interesting?
By asking questions like these, you can determine what aspects of the experience are worth reiterating. Please keep track of each point and add up the instances where it was brought up. Prioritise the winners for the following year by ranking them from most to least votes.
Q3: Are you likely to take part in one of our events in the future?
This one is crucial since it shows how passionate the survey respondent is about your event. Compare these figures to the number of participants returning the following year.
Q4: How likely are you to tell your friends about our events?
People are more inclined to buy a product a friend has recommended due to the softer pitch. As a result, recommendations can readily affect occurrences.
Q5: Are there any other details you would like us to be aware of?
You won’t be able to include all of the event’s details in the survey. The purpose of this query is to collect all additional comments.
Post-event survey questions for employees
Q6: How well-organised do you think this event was organised?
The parts of your event’s machinery will be well-known to your staff. Your entire system could require a complete overhaul if they were perplexed or uncertain about what was happening throughout the event. You have a solid model to follow moving forward if they remain at ease and confident throughout the event.
Q7: Do you believe the event’s goals were met?
The following question is a warm-up for this one. You’ll have a better understanding of whether or not you achieve your event goals if you reflect as a team on them.
Q8: Do you think the roles were explained to you clearly?
You need to have clearly defined roles and duties in order to have a great event team experience. Uncertainty over responsibilities might result in issues and misunderstandings that have an influence on how your event is carried out. You may find out whether there is room for improvement in team communication at the next event by asking your team for comments.
Q9: Are you happy with how this event turned out in terms of the effect it had on your department?
Employees should think about how the marketing department’s efforts directly relate to their more prominent role inside the organisation as they zoom out once again. You may even learn and draw connections by asking this question about how your event can and should assist the business as a whole.
Q10: What effect do you anticipate this incident will have on your current business objectives?
The event itself may seem isolated and pointless if you don’t relate the evaluation to the bigger goal or strategy. Asking co-workers to describe the advantages in their own words helps attendees remember how much they enjoyed the event and ensures that it will be included in the marketing budget for the following year.
Post-event survey questions for attendees
Q11: What motivated you to come to our event, and what do you hope to gain from it?
Use this question to revise the timetable or make other changes that will highlight the most desired components of the experience. Give the public what they want while demonstrating your genuine concern for their understanding.
Q12: What about today did you like the most?
For multi-day events, this is a great question. Do your best to incorporate the input for the days to come, and don’t forget to address any issues or critical feedback personally
Q13: Please rate your level of satisfaction with the following event elements:
- Venue/Event Platform
- Session Quality
- The number of sessions available
- Event Date(s)
These overall event aspects all influence how guests will feel. The next time you organise an event, you could discover some unexpected insights. Additionally, since you have control over all of these variables, future adjustments will be simple to implement and quantify.
Q14: How pleased were you with the supplied networking opportunities?
One of the most important aspects of events is networking, but with the emergence of virtual events, networking has grown increasingly challenging. According to the Evolution of Events Report, 68.8% of event marketers think that organising a virtual event makes it harder to give networking possibilities. Make sure you have the ideal solution for your attendees by asking them this question during your event survey.
Q15: How pleased were you with our event’s presenters and sessions?
One of the most critical determinants of whether attendees will return to your events is their pleasure. To guarantee guests were happy with the event, it was crucial to ensure that the speakers and sessions were engaging and helpful. You may obtain a better picture of what has to be repeated for the following events by asking questions like this one.
Post-event survey questions for speakers
Q16: Before the event, did you obtain all the data you required to deliver effectively?
You may spot strengths and shortcomings in your speaker preparation by asking your presenters if they believe they know what is necessary to make a compelling presentation. If a speaker responds negatively, it is essential to follow up with them to find out additional details personally.
Q17: In your opinion, how well did the equipment and setting for our event support your keynote address?
The aspects of the venue that either support or undermine a speaker’s performance are of the most tremendous significance to presenters during in-person engagements. Nobody else can give you a more accurate picture of a venue’s efficacy than a speaker.
Post-event survey questions for vendors, partners and sponsors
Q18: Please provide your opinions on the entire event.
This free-form question demonstrates to sponsors and partners how much you respect their input as team members. Additionally, it would be best to begin with a general question like this one since it will encourage people to consider the specifics in the following sections critically.
Q19: Did the event this year live up to your expectations? If not, why not?
In general, people find it difficult to assess their expectations before an event is over. Therefore, asking this question and suggesting elaborating on their response is frequently more illuminating than just marking yes or no.
Q20: How appropriate was the audience for your company/sector?
You must ensure that the event audience is pertinent to sponsors if you want to have a successful sponsor alliance. Brands frequently sign up to sponsor events to meet sales and marketing objectives or to increase brand awareness. Sponsors will have less success interacting with guests and will only achieve their goals if the audience is relevant.
Q21: What was the sponsorship’s return on investment?
This query will help you determine whether or not your sponsorship packages were worthwhile. Leaving the question open-ended will enable you to learn precisely what the sponsors thought was important. You may also use these replies as evidence to convince potential sponsors that your sponsorship offers are a wise investment if the responses are positive and the event ROI is high.
Q22: Are you available for next year?
All your partners, sponsors, and suppliers should ideally want to participate in the event annually. Make sure you check their pulse to see whether their event experience lived up to their expectations. If they don’t respond, follow up to learn more about their reasons for leaving.
Virtual post-event survey questions
Q23: How pleased were you with your use of the platform?
Your event’s virtual platform has the power to succeed or fail. By asking them this question, you may learn more about guests’ opinions of the entire virtual experience.
Q24: Did you have any trouble navigating the event?
The success of a virtual event depends on how simple it is for participants to use it. Attendees won’t be able to fully enjoy the event if they can’t find specific areas because of the lousy navigation design. This enquiry will determine whether adjustments should be made in the successive iterations.
Q25: What aspects of the event experience did you find most enjoyable?
You may save time while planning your next event by being aware of what worked and what is worthwhile repeating. Keep a running track of all your points, and next year, order them by themes and popular comments.
Q26: What would you say about your experience if you utilised tech support?
Attendees contact your support staff if they experience any problems while participating in your virtual event. Cannot log in? Contact event support. Null audio? Contact event support. There will have a lasting impact on how the problem is solved. Whether you have a knowledge base, live chat, email, or any other tech support, this question will help you determine whether or not it is effective.
Q27: What would you say about the event’s audio and visual quality?
Ask attendees to rate the audio and video quality. If guests aren’t happy, do an AV audit to find areas that may be improved, then advise speakers and presenters at the subsequent event of those findings.
Bonus: pre-event survey questions
To provide attendees with the most extraordinary event experience possible, you may employ pre-conference survey questions to learn about their preferences in advance. When a person registers for your event, this survey may appear. Pre-event poll questions might include the following:
- Q28: What sort of SWAG are you looking for? (Pens, notepaper, tote bags?)
- Q29: What foods do you prefer? Allergy to foods? Intolerances?
- Q30: What can we do to make this year’s conference the best yet?
- Q31: What equipment or knowledge is required for you to enjoy the event?
- Q32: What social events would you want to see planned for this occasion?
- Q33: Which subjects would you want to see covered during the conference?
You can use the questions mentioned above as a jumping-off point as you begin developing a post-event survey. The likelihood of successful future events increases the more data you can gather about the event. With the most popular event ticket-selling platform EventBookings, you can leverage all these analytics to improve your ticket-selling strategy for the next event. Additionally, your attendees, event volunteers, speakers, and others will feel heard and valued, opening the door for longer-lasting connections.