Organising and managing an event is almost always a really stressful affair.
Every event manager needs to hone their skills over time and also adapt themselves to the dynamic flow.
Interestingly, cazenove+loyd co-founder Henrietta Loyd defines event management as a profession that
“Combines the skills of both a luxury travel planner and a private event organiser.”
That sure narrows it down and is not overwhelming at all!
You must deliver whether it be a large convention, corporate gathering, fundraising event or concert. All that is fine and dandy, except one cannot instantly produce qualities in themselves. They need to be honed over time.
The challenges of the business can make it difficult to stand out. Coming back full circle, there are certain characteristics that, frankly, put you a notch above the rest.
We are here to dominate the event management industry, and event managers must be killers to make it to the top.
If you are an aspiring ‘Event Manager’ or you’re currently involved in event management, how many of the following personality traits do you have or would like to incorporate into your game?
For a better understanding, we’ve distributed all the traits into two major categories:
Personal Qualities that Make an Outstanding Event Manager
Embrace Adaptability
A must!
As Garrison Wynn once said, “Both action and adaptability working side by side creates opportunity”. Being an event manager means you will need to play any role that is required of you. Prepare to run out of time, meet multiple deadlines simultaneously, micromanage and take on the job titles of a healer, accountant, voice of reason, and CEO simultaneously!
From delegating to taking on the personal responsibility of ensuring important tasks are carried out, you must be able to handle every aspect of your event.
Socialise and Get to Know All Sorts of People
Another must!
More than your personal skills, what matters most is that you make a lot of connections, so being sociable is a must. You should be highly approachable and put people at ease when speaking to them.
You are working closely with people from different backgrounds and with different ideas. Be it a supplies vendor, corporate executive, government liaison or security personnel, you must be respectful and accommodating.
A friendly, inviting personality with the thirst to learn, listen and deliver are highly necessary event manager qualities to work the room at the functions you organise and get people through the door in the first place.
Full of Energy
Hosting an event is not an easy task. According to Jung Lee, who is a celebrity wedding and event producer:
“In any event, things don’t always go as planned.”
You have to have the strength within to deal with whatever you have.
If you are a person full of energy and ready to face whatever comes your way. Then, you are fit to be an event manager.
Love of the Game
Being motivated and passionate about your job will always result in positive outcomes, and it’s no different here. You will eventually burn out if there is no interest, passion or drive.
James M. Barrie, a Dramatist and also the creator of Peter Pan, said,
“Nothing really works unless you would rather be doing something else.”
You can expect long nights and a lot of hard work, but it’s worth it more often than not. The feeling of putting on a great event that everyone enjoys is truly rewarding.
If you love working with people and have a good work ethic, chances are you’ll have a blast in an event management role.
Creative
Creativity certainly comes into the event management skill equation. Creating, designing and putting up events remains one of the most enjoyable parts of the process for many people. Brainstorming and throwing around ideas is particularly exciting. You need to use your imagination to create an exclusive event that can help light a spark in everyone.
Imagine, for example, you are organising a school reunion for the class of ‘81. You’ll be looking at the early 80s themed ideas, decorative elements and other things that were unique to the school. Creativity, in this case, can really define the event’s success, taking people back to a time they want to remember with their old school buddies.
A good event manager requires someone who has a creative flair and someone who has no shortage of original ideas.
Be Assertive to Reach Your Goals
Any great manager of people understands the importance of being assertive, demanding and at times even stubborn in a certain situation to achieve one’s goals. It requires a combination of understanding a problem and having a good read on the other person.
Kevin Jurczyk, former National Marketing Director at Branstrator Sunrooms and Basement Systems of America, suggests:
“You have to be able to carry out your vision and sometimes crack the whip to get it done.”
Being a pushover is going to get you nowhere as an event manager. Many of the most successful and driven people have strong, demanding personalities, which can be very effective when used to motivate others.
Take Quick Decision
Do you possess the ability to make good decisions on the spot?
People will be coming to you to make key choices every day. And they’re not necessarily going to be easy decisions. You need to be able to firmly say ‘yes’ or ‘no’ without a second thought. There is no time for overthinking and overanalysing. Make decisions decisively and confidently, and don’t second guess yourself!
Nerves of Steel
Even a pro can sweat from time to time and event management can be pretty stressful at times, as we’ve mentioned. Sometimes, it might feel like there are not enough hours in the day to get everything done. Brace yourself to have your successes not talked about as much, but your few shortcomings follow you around like a vulture following its prey.
But the ability to remain cool, calm and collected when the florist fails to deliver the order, a keynote speaker bails or the venue you had in mind is booked up is truly an asset. Convey a positive outlook and energy, and things will often work out.
Unofficial Roles to Play
You must be ready to wear different hats, so remember to pack extra. The emcee is late; you might have to take over proceedings tonight. Be prepared to get on up there and run the show. There will be many situations where you may need to step into an unexpected role, according to need. That comes with the territory.
Johnston advises these unexpected hiccups, which are not officially your duties, be dealt with:
“Quickly, quietly and efficiently. Get it done, then get back to the task at hand.”
Technical Skills that an Excellent Event Organiser Should Have
Time Management
Leonard Bernstein came up with an outstanding quote regarding time. He pointed out:
“To Achieve Great Things, Two Things are needed: A plan and not quite enough time.”
It is not ridiculous to have to complete 5 tasks in a 2-minute window and for them to be totally different. You are handling people, logistics, marketing, and a zillion other bits and pieces depending on what the event calls for.
Time management is all about knowing when to delegate and when to see it through personally, skills that you acquire over a period of time. This helps you complete tasks more effectively and efficiently.
Leadership Qualities
A confident individual with a clear sense of where they are going can inspire and motivate people.
Just as Warren Bennis said:
“Leadership is the capacity to translate vision into reality.”
Leadership qualities can be a big asset when it comes to event management. Being the chief decision maker and the one that calls the shots requires a measure of confidence and self-belief. As an effective leader, those around you will feed off their energy, which makes it easier to work as a team towards a common goal.
Leadership skills are essential in such a position and are often what separates the best companies from the rest.
Communication Chops
Communication, in essence, is a give-and-take action.
James Humes, who has been an author along with the speechwriter for presidents, said,
“The art of communication is the language of leadership.”
When you are an event manager, you are shouldered with the leadership of the whole event. You have a team, clientele, resources, uniform vision and a mission to deliver. You are expected to sift through all that has been asked of you by your clients until a clear vision has been painted.
Vague concepts will not work here. Ask yourself if you know the specifics of what is required; only then will you know if you can work with it.
Multitasking as a Habit
We’ve mentioned that things can get pretty intense from time to time and that you’ll be required to do a lot of tasks, juggling from one day to the next.
Don’t forget, when multitasking, your attention needs to shift rapidly from one task to another. Research indicates whenever a person is engaged in multitasking, then their productivity decreases by 40%. Your goal of becoming a successful event manager will require you to minimise this loss of productivity and remain calm as much as possible.
Here are some of the responsibilities you will have:
- Finding a place to host the event
- Finding the right crew to hire
- Negotiating with vendors
- Nearby parking facilities if your venue cannot hold the volume
- Having to stick to strict budget constraints
- The entertainment
- Guest speaker organisation
- Organising catering for the event
- Marketing the event
- Overseeing ticket sales
Top-notch Organisational Skills
Given that you’re playing the role of the event organiser, it’s unsurprising that you need to have good organisational skills. But in all seriousness, don’t underestimate just how important it is to have your head around everything happening. This is something that not everyone is cut out for!
You will most likely work on multiple events simultaneously, so getting lost and possibly a little stressed is easy when you’ve got so much on your plate. Of course, there are various tools that can be used to speed up the process and make it easier on yourself. Event ticketing software is one great example and should be a consideration you make.
If need be, take a breather, lie down, and water the plants. Compose yourself and get back to the juggling act of event management later.
Solutions Machine
What is also expected of you is the ability to identify problems and find quick, useful solutions.
Being a good problem solver is a critical aspect of leadership. Being put in such a position will undoubtedly teach you to look at problems in a different light and with a different approach. Work on it. It will help you in other aspects of life as well.
In fact, many of the event management skills on this list are important in other facets of life, which says a lot about the core, common traits of event managers that lead to success in almost everything.
A Tech-Savvy Person
Technology can greatly assist you in the event management process, whether it be by helping you find a venue, hold internal meetings, track expenditures, keep in touch with clients, create online event pages, sell and distribute tickets, or market.
Interestingly, there are multi-purpose event management systems like EventBookings out there to assist you in:
• Creating & designing your event site
• Outreach/promoting on social media
• Setting up the guest list
• Assign seating arrangement
• Scanning tickets at the door
• Get 24/7 status reports
It streamlines the operation for the event manager and can save a great deal of time.
Comprehensive Contact List
Kevin R. Johnston, CMP – CEO, Advantage Event Group, has pointed out that
“You need to be able to contact a master craftsman in all areas. Having the ability to assemble the right players that will deliver consistently is a must.”
As an event manager, rather than WHAT, WHO you know can lead to the grand success of your event.
The art of networking and synergetic abilities can set you apart from the rest of a profession that is all about relationships. You need a contact list that covers as many departments and geographical locations, i.e., potential working areas, and in return, be willing to help out others when they reach out.
Be in Other’s Shoe
As an event manager, you will have a good overall view of what’s happening, ensuring everything runs smoothly. But the fact is that your client and guests will have a different micro experience of the event from the floor and are more likely to notice little things that you may not pick up on.
They are not seeing things or worrying about all aspects of the event like you are. Put yourself in their shoes and think about what their needs might be.
A guest, a member of the kitchen staff, a valet, and the guitarist in the band have entirely different experiences and roles. What separates a good event manager from an industry leader is being there for everyone.
Educational Background
There are many paths to a career in event management, but the chance of success can often be increased with a traditional education and a foundation in the field. For instance, graduating from marketing, communications, PR and hospitality management, etc.
This instils the drive and knowledge of industry standards and some practical precedent, what worked and failed in the past. Guidance from teachers and working professionals give students an all-around expertise and understanding that can be used down the line. On top of that, students research present models, learn about case studies and take a look at future trends, tactics, and practices.
The wealth of resources available in classes cannot be replaced by real-life experience, but it is still very valuable.
Learning from the Experience
There’s no teacher better than experience
but it’s also how you learn from your past mistakes that can make you a truly professional event manager. It’s true that you’ll often need to improvise and make things up as you go, but you’ll also notice that the same kinds of problems come up repeatedly. Learn how to deal with specific issues and you’ll be better equipped the next time around.
In Short – They Have to be ‘Adaptive and Innovative’
The event management industry has been around for a long time, and as long as people like getting together, it will be much longer. But it’s interesting to note how much it has changed over the years, particularly in recent times.
Much like in marketing and PR, being successful in this industry can require a bit of creative thinking at times and there are really no hard and fast rules that you should feel you need to stick to.
Anuroopa Banerjee Gupta, Marketing Communications expert, laid it down for us recalling:
“Someone who was working on a tradeshow. She got the entire booth set up, which took until 3 am. When she arrived the next day, 30 minutes before showtime, she realized the Co-President’s profile shot poster had been posted in a manner that his nose got chopped off- She actually got a replacement 7 ft x 3 ft poster mounted before the show – she had an extra poster.”
There is no shortage of things to learn and skills to pick up as an event manager, and it’s a constant process where experience certainly makes you more effective. Perhaps you already possess some of the discussed characteristics; others you will learn along the journey.
A good event manager is irreplaceable, and this is by no means a job that anyone can do. It’s also changing rapidly as time passes, and you should be ready to change, adapt and experiment when necessary.
