What is personal information?
Personal information as defined by https://www.alrc.gov.au/ is information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
What personal information do we collect?
Why do we collect your personal information?
We may collect your personal information when required by law but generally we collect personal information from you (or about you) to allow us to: supply you with tailored service offerings that may benefit you, communicate more effectively with you, ensure your experience with us is a positive one and notify you about our new service offerings, discounts, promotions or upcoming events. Personal information collected or received by us will only be used for the stated purpose for which it was provided.
When and how do we collect your personal information?
We collect most personal information directly from you when you consent to communications from us. Your consent may be express (e.g. you agree to the use of your information by ticking a box) or implied by an action you take or do not take (i.e. because you have agreed to terms and conditions that contain information about the use or disclosure of your information). You provide us your information when you purchase (or enquire to purchase) products or services from us, you ask to find out more about our products or services, you apply to work with us, you participate in our competitions, you make a refund, return or other claim, you use our website(s) or other applications, you deal with us on the phone, you write to us, or when you visit our office or use our services at an event.
What if you don’t want us to collect your personal information?
You are not obligated to provide us with your personal information. You may choose whether you purchase our products or services or receive communications from us. Whilst it is your choice not to provide your personal information to us this may impede our ability to provide you with our services or products. When you directly visit our website, use a search engine or click a link you can set your web browser to remove or reject cookies by selecting the appropriate settings on your browser. If you wish to opt-out of having your web browsing information used for re-marketing, traffic, demographics and interest reporting purposes, you must download and install Google Analytics Opt-out Browser Add-on . Removing or rejecting cookies may impact the availability and functionality of our website and updates to your web browser may affect the functionality of the Google Analytics Opt-out add-on.
What if you don’t want to receive any further communications from us?
Should you wish to remove yourself from our contact database you may do so at any time by contacting us via the contact details below.
When do we disclose your personal information?
- for the purpose it was collected
- if we sell all or part of our business(es) and the buyer also requires your personal information;
- to enforce our legal rights or those of others;
- to prevent actual or potential fraud or illegal activity;
- if we are required to do so by law.
If personal information is disclosed to a third party, we are required to take reasonable steps to ensure your personal information is treated in accordance with the APPs. Several of our IT vendors are located overseas and in the safest way possible and in-keeping with this policy your information may be confidentially shared with trusted partners in India and the USA.
How can I access, correct, update and/or delete personal information you have collected?
At any time you may contact us and request your personal information be modified or deleted. We will make all efforts to correct data once we have proved your identity. If your personal information is incorrect or you wish us to delete it, contact us to update or delete it.
How do we store and protect your personal information?
Should you wish to enquire regarding our security policies and practices
Phone: +61 3 8780 4555 (from within Australia)
Email: firstname.lastname@example.org (attn: Security officer)