Frequently asked questions

Find answers to the common questions asked about EventBookings.

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FAQ for Organisers

What types of events can I set up through EventBookings?

EventBookings can be used to set up a wide variety of both online and venue events ranging from different categories. For examples of the different types of event, please visit our Explore Event page.

Does EventBookings offer event management or customer service for my event?

EventBookings is an online ticketing platform that focuses on ticket management. We are happy to aid your customers with any ticketing query but all the other enquiries are sent to the organiser.

Can my event’s page and my profile reflect my company’s branding?

Yes! EventBookings gives you the flexibility to customise your event in accordance to your desire. You can also customise your organisation profile in line with your company’s profile. Upload company banners, logos in respective fields while setting up your event and organisation profile to reflect your company’s branding.   

Can my event’s page and my profile reflect my company’s branding?

Yes! EventBookings gives you the flexibility to customise your event in accordance to your desire. You can also customise your organisation profile in line with your company’s profile. Upload company banners, logos in respective fields while setting up your event and organisation profile to reflect your company’s branding.   

How long does it take to set up an account?

Setting up your new EventBookings account takes only a few minutes of your time. All you need is a valid email address so that we can verify your account and you can start creating your own events or booking tickets for events you find interesting! 

How soon after my event should I expect to get paid?

At EventBookings, we do a weekly payout to all the organisers after their event ends. So we expect that the maximum delay between your event end date and payout should be less than a week.

However, if you require a different arrangement for your payouts, please contact us at contact@eventbookings.com to discuss a plan that would work for both the parties.

Which platform will EventBookings use to host my online event and will I have to pay any external charges for my online event?

EventBookings uses its own embedded video conferencing platform for all the online events. Thus, you do not need any separate costs for hosting an online event. For more details on our service charges, please see our Pricing Page.

Can I invite speakers to my online event?

Yes. You can invite speakers to your event while setting up your online event, but only if you choose our Talk show template.

Can I add multiple sessions to my online event?

Yes, you can add multiple sessions to your events while setting up your online event. Currently, we allow adding up to 20 sessions per event.

Can I add in any special requirements at the time of booking?

Yes, with EventBookings you can use our attendee details or booking details to add an additional field and ask for any other information you would like to know from your customer, while setting up the event.   

Can I reserve my event for a selected group of people?

Yes! EventBookings gives you the facility to host exclusive events that are reserved for a special guest list.

You can use our invite only feature to restrict your attendees to only people you would want to invite to your event. Or you can simply host a hidden event and only share your event URL to people you would like to book your event.

Can I limit the number of tickets available to each person?

Yes! As an organiser, EventBookings gives you the flexibility to decide the number of tickets available to a single customer and any information you want from the customer, while setting up your event.

What is the maximum number of people that I can host?

EventBookings lets you host your events with unlimited number of attendees.  So use EventBookings to host your events without fearing your guestlist.

Can I easily share my event's page?

Absolutely! On your own event detail page, you will find social media icons that will enable you to share your event directly at different social media sites.

How do I know who has arrived at my venue event?

EventBookings’ free iOS and Android app is easily available on App Store and Play Store to download. This can be used to check guests in and has a built in scanner that will allow you to scan tickets upon entry. This will automatically mark your guests off as arrived for reporting purposes.

How do I edit my event after it has been published?

Even after publishing your event, you can log into your EventBookings profile and go to your event dashboard to edit your event. 

Does EventBookings charge for free events?

No! EventBookings does not charge for free events.

Free events are completely free in EventBookings and using your Basic plan you can hold a free online event with unlimited free tickets for 2 hours. Or simply upgrade your subscription to Premium to hold free events with absolutely no restrictions at all! 

For a detailed information, please see our Pricing Page.

Can I change my subscription?

When you sign up with EventBookings, your default is the Basic plan which is free. You can upgrade to the Premium plan any time by going to your Organiser Dashboard, then to Subscription where you will find the Upgrade button.
Update your billing address and card credentials to be upgraded to the Premium plan.
You can also cancel your Premium subscription and go back to the Basic plan, anytime you want.

What payment options do you accept?

We accept both Visa and MasterCard debit and credit cards.  

Where can I get a report of my event?

Once your event is published and starts booking go to your Organiser dashboard and then Reports to view detailed reports and analytics of your attendees, orders and tickets. You can view them from your account or export them onto your device.  

Can I arrange printed items such as tickets and programs through EventBookings?

Yes! We can arrange printing of any material you would like for your events through our printing partners. Please call our printing partner, Reed Printing on +61 3 9798 7199 to discuss different options.

Do my customers need to make an account with EventBookings?

Yes, customers have to make an account in EventBookings while purchasing tickets but it only takes a couple of minutes. Once the account is created, they can purchase tickets to multiple events just by logging in or even become organisers and start creating their own events.

Where do I get help if I need it?

We have a dedicated support team at hand to resolve any issues you might have. Please feel free to reach us by emailing us at contact@eventbookings.com or leaving us a ticket at our help center.

FAQ for Attendees

No, EventBookings treats your details very securely and will not share them with any third parties.

For further clarificatin, you can read our full privacy policy here.

Yes, you do need an account to buy tickets for your events but creating your account is a single step process that only takes a couple of minutes. Once your account is created, you can purchase tickets to multiple events just by signing in or even start creating your own event, without having to re-enter your details.

You can buy tickets for an event by signing into your account, exploring the Explore Events page and selecting your desired event. Once on their event details page, click on the ‘Book Now’ button, fill in the necessary details and proceed to payment to complete your purchase.

Please remember that you need to verify your email address, to receive your tickets.

In some instances, the event organiser will maximise the amount of tickets available to each person for purchase. In such cases, you will only have access to your allocated number of tickets.

In the some of the ticket purchasing forms, some organisers will leave slots for the attendee to provide specific information. However, if you do not find any such slots during your booking, please contact the organiser directly.

You will be sent an order confirmation email after your purchase (given your account is verified), containing the receipt of purchase and your tickets.

If you do not receive the email soon after purchase, please check whether your account is verified, or the email address you submitted is correct and contact our customer service team.

You can also view and download your tickets from the My Order section of your account.

*Note: For online events, you will not require any form of ticket. Once you purchase your ticket, the event joining link will be sent to you through an email.

If you have purchased your ticket for an online event, you will get an auto generated email (post your account verification) that will provide you with the link to your event. Once the time of your event is near, click on the link to join.

Alternatively, you can sign into your EventBookings account and go to the Attended Events section and you will see a button to join the event, when the event is live.

You can also go to your event’s details page directly and find the ‘Book Now’ button replaced by a ‘Join Now‘ button to join the event.

For the best experience, we recommend using your desktop or a laptop browser. Or you can also download our desktop app to attend your online events.

For venue events, most organisers are happy with the soft copy of the ticket, while some might opt for the hard copy. Thus, we suggest contacting the organiser beforehand  or read the instruction on your ticket (if provided).  

For online events, no printed PDF tickets are required. You can join any online event from its available joining link.

The refunding policies of an event are chosen by the organiser, hence we recommend contacting the organiser for any refund requests. However, you can cancel your orders from your event.

If you have lost your purchased tickets, you can view or download your ticket again by signing into your account and going to the ‘My Order’ section of your account.

If you are still facing issues regarding your ticket, you can contact our customer services at contact@eventbookings.com.

We are always here to help! If it is a concern about your tickets or you are experiencing any software issues, please contact our team at contact@eventbookings.com.

If your question is about the event, we urge you to directly contact the event organiser.