Frequently Asked Questions
Find answers to the common questions asked about EventBookings.
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FAQ for Organisers
EventBookings can be used to set up a wide variety of both online and venue events ranging from different categories. For examples of the different types of event, please visit our Explore Event page and the Solutions page.
EventBookings is an online ticketing platform that focuses on ticket management. We are happy to aid your customers with any ticketing query but all the other enquiries are sent to the organiser.
Yes! EventBookings gives you the flexibility to customize your event in accordance to your desire. You can also customize your organization profile in line with your company’s profile. Upload company banners, logos and mottos in respective fields while setting up your event and organization profile to reflect your company’s branding.
Setting up your new EventBookings account takes only a few minutes of your time. All you need is a valid email address so that we can verify your account and you can start creating your own events or booking tickets for events you find interesting!
There are no set up costs, no minimum sales or any hidden commitments in Event Bookings. For a more detailed information regarding our service fees, please visit the Pricing Page.
EventBookings uses the platform EventMeet which is owned by EventBookings itself. Thus, you do not have any separate costs for hosting an online event. For more details on our service charges, please see our Pricing Page.
Yes. Our video conferencing platform provides the organiser with the settings to alter the pre-settings of their event, during their event, for the participants.
Yes. You can invite speakers to your event while setting up your online event, but only if you choose our Talk show template.
Yes, you can add multiple sessions to your events while setting up your online event. Currently, we allow adding up to 20 sessions per event.
Yes, with EventBookings you can add an additional field and ask for any other information you would like to know from your customer, while setting up the event.
Yes! EventBookings gives you the facility to hide your event and it will not appear on our Explore Events page and search engines. Only people with the provided link will be allowed to view the event.
Yes! As an organiser, EventBookings gives you the flexibility to decide the number of tickets available to a single customer and any information you want from the customer, while setting up your event.
EventBookings offers two types of subscription of Basic and Premium plans. Depending on your current subscription, you can host from 15 to 50 participants. For a more detailed over view, please visit our Pricing page.
Absolutely! Under your own event detail page, you will find social media icons that will enable you to share your event at different sites.
EventBookings’ free iOS and Android app is easily available on App Store and Play Store to download. This can be used to check guests in and has a built in scanner that will allow you to scan tickets upon entry. This will automatically mark your guests off as arrived for reporting purposes.
Even after publishing your account, you can log into your EventBookings profile and go to the event Overview page to edit your event.
No! EventBookings does not charge for free events.
EventBookings has two packages: Basic and Premium.
For the Basic package which is free, you can host 1 free virtual event every month with 15 tickets per event and unlimited venue events with up to 100 tickets per event.
In the Premium package costing AUD 99, you can host 4 free events with 50 tickets per month and unlimited free events without any ticket restrictions.
For a detailed information, please see our Pricing Page.
When you sign up with EventBookings, your default is the Basic plan which is free. You can upgrade to the Premium plan any time by going to your Organiser Dashboard, then to Subscription where you will find the Change Plan button. Update your billing address and card credentials to be upgraded to the Premium plan.
You can also cancel your Premium subscription and go back to the Basic plan, anytime you want.
We accept both Visa and MasterCard debit and credit cards.
Yes. Once your event is published and starts booking go to your Organiser dashboard and then Reports to view detailed reports of your attendees, orders and tickets. They are available for both live screening and download.
Yes! We can arrange printing of any material you would like for your events through our printing partners. Please call our printing partner, Reed Printing on +61 3 9798 7199 to discuss different options.
Yes, customers have to make an account in EventBookings while purchasing tickets but it only takes a couple of minutes. Once the account is created, they can purchase tickets to multiple events just by logging in or even become organisers and start creating their own events.
We have a dedicated support team at hand to resolve any issues you might have. Please feel free to reach us by phone at the number +61 3 8780 4555 or email us using our contact form.
FAQ for Attendees
No, EventBookings treats your details very securely and will not share them with any third parties.
For further clarificatin, you can read our full privacy policy here.
Yes, you do need an account to buy tickets for your events but creating your account is a single step process that only takes a couple of minutes. Once your account is created, you can purchase tickets to multiple events just by logging in or even start creating your own event, without having to re-enter your details.
You can buy tickets for an event by logging into your account, exploring the Explore Events page and selecting your desired event. Once on their event details page, click on the ‘Book Now’ button, fill in the necessary details and proceed to payment to complete your purchase.
In some instances, the event organiser will maximize the amount of tickets available to each person for purchase. In such cases, you will only have access to your allocated number of tickets.
In the some of the ticket purchasing forms, there will be slots where the organiser will leave slots for the attendee to provide specific information. However, if you do not find any such slots during your booking, please contact the organiser directly.
You will be sent an email immediately after your purchase, containing the receipt of purchase and your tickets.
If you do not receive the email soon after purchase, please check the email address you submitted is correct and contact our customer service team.
You can also view and download your tickets from the My Order section of your account.
*Note: For online events, you will not require any form of ticket. Once you purchase your ticket, the event joining link will be sent to you through an email.
If you have purchased your ticket for an online event, you will get an auto generated email that will provide you with the link to your event. Once the time of your event is near, click on the link to join.
Alternatively, you can log into your EventBookings account and go to ‘My events’ and look into the ‘My Booked Events’ section and you will see a button to join the event, when the event is live.
You can also go to your event’s page directly and find the ‘Book Now’ button replaced by a ‘Join Now‘ button to join the event.
For the best experience, we recommend using your desktop or a laptop browser.
For venue events, most organisers are happy with the soft copy of the ticket, some might opt for the hard copy. Thus, we suggest contacting the organiser beforehand or read the instruction on your ticket (if provided).
For online events, no printed PDF tickets are required. You can join any online event from its available joining link.
The changing and refunding policies are chosen by the event organisers. Hence, we urge you to contact the organiser directly to discuss your options.
If you have lost your purchased tickets, you can view or download your ticket again by logging into your account and going to the ‘My Order’ section of your account.
If you are still facing issues regarding your ticket, you can contact our customer services team here.
We are always here to help! If it is a concern about your tickets or you are experiencing any software issues, please contact our team here.
If your question is about the event, please contact the event organiser directly.
